Meet the Team
Marcus & Joan Kline
It began with a summer job as a flooring installer in 1993. In 2000, Marcus, with his wife Joan, became the owners of Cloister Flooring.They are thankful to have had the opportunity to serve the community in which they live. They have enjoyed growing the business and creating job opportunities for their employees. As their business has grown, so too has their family. Along with their children, Caleb, Reese, and Mallory, they cherish time spent together, especially in the outdoors hunting, hiking, fishing, camping, or just hanging around their swimming pond. They are active members of their church congregation at Middle Creek Church of the Brethren.
Marcus and Joan promise each and every customer that Cloister's Flooring America will conduct business with honesty and integrity. Together with their team, they will make every effort to provide customers with an exceptional experience. They look forward to serving you!
Matt has a wealth of knowledge and expertise with over 20 years of experience in the flooring industry. In his role as Sales Manager he is responsible for sales department growth, training and goal setting. He specializes in contract sales including commercial, builder, remodeler, and senior living accounts. His work life blends seamlessly into his spare time as he is passionate about woodworking and home remodeling projects. He and his wife, Krista, have four children.
Certified Sales Professional
As a Certified Sales Professional and Manager of our Lititz showroom, James enjoys helping customers find the right flooring for their home or business. Customers appreciate his approachability and his wealth of knowledge and insights, which spans 21 years of industry experience. James enjoys staying active when not at work, especially when it’s a family outing on bikes with wife, Vanessa, and kids, Emma and Everett. Running, hiking, and traveling also top his list of favorite pastimes.
Molly manages our Ephrata showroom and greets customers with readiness and creativity to help them find the perfect flooring for their lifestyle and budget. She has a degree in design and has over 15 years of experience with Cloister. She shares life's adventures with her husband, Troy, and their two children, Sam and Emily. Their rescue pups, Marty and Hazel, add to the laughter and craziness of their household.
Installation experience coupled with sales experience give customers added value and insight when working with Reggie. He finds that his installation background allows him to think through how a project will go while estimating and working through details with customers. When he's off the clock, Reggie enjoys spending time with his wife and two children, watching and playing sports, hunting, and working on home improvement projects.
Marc focuses on meeting the needs of our contract and commercial clients and looks for new opportunities to serve this sector. Quality control and customer satisfaction are what drive Marc every day. Previously, he oversaw our Installation Team, ensuring comprehensive training for our installers, thorough job preparation, and exceptional customer service during and after installation. Outside of work, he is happiest spending time with his wife, Kimberly, and any or all of his 4 children--Shiron, Tucker, Kayli, and Corrie--and grandson, Bennett. A sports enthusiast, he is a passionate fan at his kids' sporting events and a long-time, committed coach of Cocalico basketball.
With 20 years experience in the flooring industry Keith enjoys walking customers through the entire process from start to finish. He loves seeing their excitement at the finished project. In his free time, Keith likes spending time with his family, especially his new grandson. He and his wife, Kris, enjoy riding their motorcycle and adventuring to new places.
Design Team - Invision Designs
Cloister customers appreciate how Amanda simplifies the material selection process while keeping in mind the big picture of how everything flows together--from flooring to cabinetry, wall tile, and paint colors. Her past experience includes room set designing for companies such as Delta Faucets, Behr Paint, and MasterBrand Cabinetry. She has a flair for designing custom tile layouts and incorporating functional accents such as window treatments and area rugs. Outside of work, Amanda and her husband enjoy taking road trips and make new destinations a yearly goal.
Robin is excited to be part of the Cloister Design Team! Her creative passion spans over 20 years in the design/construction field with an emphasis on custom cabinetry. Give her patterns, colors, finishes, and textures and watch her create stunning interiors that always delight. Whether it’s one room or an entire home, Robin pulls all the details together giving clients a full-service design experience. In her spare time, Robin is a dedicated volunteer for hospice. She enjoys gardening and spending time with family and friends.
There probably isn't a flooring challenge that Barry hasn't conquered. With over 32 years of installation experience, he has amassed a skill set that is invaluable to the Cloister team. He holds Certifications from Armstrong Flooring and The International Certified Flooring Installers Association. When he's not at work he enjoys hunting, fishing, and mechanics.
Carpet, vinyl, wood, and laminate installations are all in Danny's wheel house. He has over 4 years of installation experience and has completed Mohawk Carpet Training. Before moving to the United States, he worked as an office assistant and teacher in Thailand. In his free time he enjoys drawing and painting. He and his wife, En Ku Than, have 2 daughters.
Behind the Scenes
Getting his foot in the door as a teenager turned out to be the first step in a career with Cloister Flooring for Josh. He recalls washing the Cloister trucks back in the day, but these days he enjoys scheduling installation jobs and serving as our project and safety manager. Four kids, a farm with a few animals, and serving as a part-time EMT keep Josh's weekends equally busy!
As a Cloister team member for over 20 years, Tracy works diligently behind the scenes crunching numbers and determining material needs for commercial and new construction jobs. Blueprints, measurements, and calculations are part of her busy days. As a mother, she is kept on her toes by her daughter, 3 dogs and cat. She and her husband enjoy camping and spending time with family and friends.
Donna has over 10 years experience in the flooring industry. Her job responsibilities include inventory, purchasing and billing functions. Her life outside of work is just as full with her husband, 2 daughters, and 2 Rottweilers, Jack and Luke. She loves watching her daughter play soccer, the competition of a good card game, and the gift of some R&R in Myrtle Beach, SC.
Diane works part-time for Cloister and has been a team member since 2004. She assists with banking and accounting functions and is quick to tell you, “It’s a great place to work!” In her free time she enjoys 4-wheeling, reading and spending time with her family. Diane has been married to Dave for 31 years. They have 2 adult children, 2 grandkids, and a 9-year old Weimaraner named Riley.